FREQUENTLY ASKED QUESTIONS
GENERAL QUESTIONS:
Q: How much do you charge for admission?
A: $15 is general admission per skater, unless otherwise noted (cheap skate night, tiny tot skate or special events) with a $5 skate rental for inline skates or roller skates if needed.
Q: Do you charge admission for everyone to enter?
A: While we welcome anyone to come in and spend time with us (even non-skaters),
everyone who plans to skate pays admission on an open public skating session to enter.
* PLEASE NOTE: If the chaperoning parties or non-skaters decide to skate, than the regular admission and skate rental fee applies. Hand stamps will be given to those who pay to skate.
Q: Do you have roller skates or inline skates ?
A: We rent both roller skates & inline skates from sizes Toddler 8 to Adult size 15. For sizes smaller than a toddler 8, we have the plastic skates kids can wear with their shoes.
Q: Can I bring in my own skates?
A: Yes, you may bring in your own roller skates or inline skates, as long as they're in good quality and won't fall apart or damage the skating floor.
Q: Do you have the plastic skate mate trainers?
A:
Unfortunately, we no longer carry the skate trainers. We had to make a decision based on liability and feel they're not a useful training tool.
Q: Do you offer skate lessons?
A: Yes. We offer free lessons to anyone at anytime. Just ask. You can also book one of our Saturday morning skate school lessons as well.
Q: Do you allow wheelchairs, strollers, skateboards or scooters on the floor during public skating sessions?
A:
For safety reasons, we can't accommodate all devices. However, wheelchairs are the only thing permitted, but caution
MUST be used at all times.
Q: Do you offer gift certificates or vouchers?
A: At this time we do not, but hope to add those sometime soon in the future.
Q: Do you sell skates?
A: We have a limited supply of skates and accessories in stock. Products and variety varies. We can build a custom setup for you and place an order if needed as well.
Q: Do you serve alcohol?
A: We do not currently serve alcohol of any kind.
Q: What payment methods are accepted?
A: All major credit cards, debit, & cash.
BIRTHDAY PARTY FAQ's
Q: What do I need to do to reserve a party?
A: For a Public Party, you can book that here via our website or call us at (720) 602-7976. We require a $10 non-refundable deposit at time of booking via debit/credit card. That ensures your reservation date, time and table are available.
Q: When do you book public birthday parties?
A: All birthday parties are typically booked during public skate sessions on either Friday nights (7pm only), Saturdays (12pm, 3pm, 7pm) or Sundays (12pm, 3pm). There are different time options available for each day.
Q: Can I bring in other food or drinks besides a cake or cupcakes?
A: No, we do not allow other outside food or drinks for a public birthday party or public skating session (with the exception of private parties only). You may purchase or add on large pizzas, nachos, ice cream, or anything else we have available at the snack bar.
Q: I did not book a birthday party, so do I have to book one in order to bring in a cake or cupcakes?
A: While we encourage you to book a party package to ensure we have the space and tables available for you and your party if you're coming in off the street to celebrate with us, a cake or cupcakes is fine. But
NO
other outside food or drink is permitted. We have a snack bar where you can purchase additional food or drinks.
Q: When do I pay for the party?
A: Final payment is due the day of your party. Any additional food or drink purchased onsite will be calculated and added to the final bill. The $10 deposit is applied to your bill and the balance due may be paid in cash or credit card. Your assigned party host will take care of the payment.
Q: Do I need to provide a guest list for my party?
A: No, just a headcount with the total number of skaters in the party would be helpful though once you arrive.
Q: Can parents walk on the skating rink with their child?
A: No, we have a smaller practice floor that can be used to help teach children to stand up or skate properly that parents can walk on. Otherwise,
everyone must have skates on while on the actual rink.
Q: I have booked a public session birthday party, what do I need to bring?
A: You are allowed to bring in a cake or cupcakes, balloons, or small decorations (themed plates, cups, silverware, table decor, etc,). We please ask that anything else brought in can either be thrown out or taken with you when leaving.
Q: How early can I arrive before my party?
A: While you can show up at any time (assuming we're open at the time of your arrival), typically, your party check time is no earlier than 15 minutes prior to your scheduled party time. This allows us time to clean up or get your tables ready.
Q: What type of pizzas do you have?
A: We currently have large cheese or pepperoni pizzas, that also include
Gluten Free and
Dairy Free options.
Private Party FAQ's
Q: How much to rent out the rink for a private party?
A: It's a $600 minimum to book a private party for up to 3 hours. That includes up to 50 people.
Q: What if we would like stay longer than 3 hours, is that a possibility?
A: Yes, provided there is extra time available, and it is done at the time of booking. If you plan to stay longer than 3 hours, an additional $250 per hour charge will occur. Extra time is only available on certain days and times.
Q: What do I need to do to book a private party?
A: For a private party, we require a reservation & at least a 2 week notice ahead of time. Please call the rink for availability at (720) 602-7976. OR email us at: info@rollercitywest.com
Q: When do you book private parties ?
A: Private Parties are booked during non-public skating hours with a reservation & at least a 2 week notice. Days available are Monday & Tuesday all day. Wednesday & Thursday mornings or early afternoons. Friday & Saturday nights after 10:30pm.
Q: When is payment due?
A: Payment is due at the end of the event to be paid by the party host, or selected individual.
Cash or Card only
is accepted.
Q: Can I bring in my own food or drinks on a private party?
A: Yes, only during private parties we do allow outside food & drinks to be brought in.
Q: Can I have my private party catered or outside party vendors brought in?
A: Yes, you may have food catered, a photo booth, balloon artist, face painter, etc, at private parties.
Q: Do you allow outside DJ’s at private parties?
A: Yes, we do allow outside DJ’s to host private parties. However, we only allow our DJ’s to use our equipment within the booth. We have hookups for our sound system, and the DJ can setup outside of our booth.
Q: Can I play certain music or bring an iPod/phone/tablet/laptop for the DJ?
A: Yes, please let us know what kind of music you would like for your private party. iPod's & other device playlists are welcome at private parties. We have iPod dongles or Aux cords for hookups.
Q: Do you allow wheelchairs, strollers, scooters, kids push toys during private parties?
A: We only allow wheelchairs on the rink. Anything else will need to be checked by staff to ensure it's safe for the floor and won't scratch or damage it.
